Posts: 5,658
Threads: 1,088
Joined: Mar 2022
I am in the process of moving a client to a larger office space, and am working with several vendors to buy hardware (2 servers, 5 workstations, various accessories) and furniture (a few desks, chairs and waiting room things). Last week I ordered an external hard drive that was delivered to the wrong address (not my error) and was returned to them. I get a call an hour ago with the company that said there would be a 15% restocking fee, and that was policy they could not change (this would amount to a total of $22.50).
I calmly explained to them that I would be placing more orders this week that would be > $5,000 but they would not budge. I said that this would effect future buying decisions from them, but they still said that they will charge this amount. This may be a VERY, VERY expensive decision on their part.
It NEVER ceases to amaze me that companies, when dealing with someone who is often the main decision maker for companies that make these decisions, don't waive small fees to keep the customer happy.
BTW, the vendor is NOT OWC. 
Posts: 33,936
Threads: 1,272
Joined: May 2025
how "big" of a company? maybe they do $5,000 a minute?
and did you go up a level?
Posts: 20,320
Threads: 766
Joined: May 2025
Reputation:
4
Why was this even a discussion about restocking fees, instead of "Where the hard drive that I ordered from you guys?" You're not trying to return something, you're trying to buy something from them. If they still have the drive that you ordered, you don't want them to "restock" it, you want them to "re-deliver" it.
Posts: 5,658
Threads: 1,088
Joined: Mar 2022
jdc wrote:
how "big" of a company? maybe they do $5,000 a minute?
and did you go up a level?
They said I was at the highest level and they could do nothing. Maybe they do, maybe they don't but I calculated that through August this year, I had purchased, through recommending to clients, over $150,000 on IT equipment through just 4 clients and through 3 vendors.
I am usually the one who steers my clients to one vendor or another, and this is based on how I am treated. I have some valuable contacts at several companies that, only because of the volume I steer, give me very nice discounts.
Posts: 1,284
Threads: 34
Joined: May 2023
Reputation:
0
and which company was this... if you don't want to tell us then what did it rhyme with??
Posts: 11,913
Threads: 606
Joined: May 2025
Reputation:
0
If it were me, I would send them copies of the receipts of your next few purchases at other vendors with a note saying "This COULD have been with you, if you hadn't been such pricks..."
Posts: 24,633
Threads: 1,093
Joined: May 2025
I'm pretty much with rz...
A letter to the CEO with the details... AND the recipts for the other orders.
A company who tries to charge a restocking for for a shipment shipped to the WRONG ADDRESS is run by morons.
Posts: 5,658
Threads: 1,088
Joined: Mar 2022
bwicklander wrote:
and which company was this... if you don't want to tell us then what did it rhyme with??
meethree protection
rz wrote:
If it were me, I would send them copies of the receipts of your next few purchases at other vendors with a note saying "This COULD have been with you, if you hadn't been such pricks..."
I just may do that.
Posts: 5,094
Threads: 1,252
Joined: Sep 2012
Reputation:
0
Posts: 18,001
Threads: 637
Joined: May 2025
Reputation:
0
John,
Want to annoy them? If you paid with a credit card, fight the charge. Make them go through some hoops to keep the money. It'll take you five minutes to fill out the form. Definitely worth it, if only to get some satisfaction, especially since they made the error in the first place by shipping the item tot he wrong address.
Robert
|
