Endgadget link for live broadcast~!~

[haikuman]

http://www.engadget.com/2010/07/16/live-...onference/

[haikuman]

10:05AM "Hey let's all sing this song: if you don't want an iPhone 4 don't buy it, if you bought one and you don't like it, bring it back."

[haikuman]

10:09AM "This was 22 days ago... we haven't had out head in the sand. We've been working on this for just 22 days. We are an engineering company, and we want to find out what the real problem is. We've been working our butts off so we can come up with real solutions. And we want to share what we've learned."

[haikuman]

0:10AM "Antennagate -- that doesn't seem like a good thing if you can make the bars go down by touching the phone. Well we first learned that this doesn't just happen to the iPhone, Nokia, Motorola... other phones have this issue. But we didn't trust the videos on YouTube, we started doing our own testing... here's what we discovered."

[haikuman]

10:21AM "This is not a large number. This doesn't jibe with what you read. Let's keep going. So smartphones have weaknesses, and AppleCare data shows only 0.55% have called in about reception issues. The third, return rates... AT&T has a 'buyer's remorse' clause, you can return a phone no questions asked. Apple has the same thing. So what are our return rates? Well we're going to compare it to the iPhone 3GS..."

[haikuman]

10:22AM "In the early days of the iPhone 3GS return rates were 6%... below the average, we were happy with that... so for the iPhone 4? You think half the people must be returning their phones with what you read online... well it's 1.7% -- less than a third of the 3GS returns."

[DavidS]

It took him 30 minutes to get to the one slide that everyone wanted to see. I've been told that I'm long-winded, but certainly not this bad.

[haikuman]

10:28AM "Now when we look at this data, it's hard to escape the conclusion that there is a problem, but that problem is affecting a very small number of users. I get emails saying the phone works perfectly, and they can't understand what this is all about. So we think it's affecting a small batch, but it has to do with inherent problems in smartphones. But we want all of our users to be happy."





10:27AM Now Steve is going down the list of these factors. Smartphones have weakspots, AppleCare has not been slammed with complaints, return rates are super low, and it only drops "less than 1" call per 100 more than the 3GS.



10:26AM "When the 3GS came out, we didn't change the design from the 3G. So there were already lots of cases out there for the phone. And more than 80% of new buyers left the store with a case. Now the new phone doesn't fit those cases, and we can't make these bumpers fast enough, so only 20% leave the store with a case... but we're going to figure it out."

10:25AM "Now, even less than one is too much for us. We want to find out why. But this does put it in perspective. So I have my own pet theory. We have no proof of it, but I'm going to give it to you."



10:25AM "This is hard data... the iPhone 4 drops less than one additional call per 100 than the 3GS. Less than one."

10:24AM "Even though we think the iPhone 4 is superior to the 3GS antenna... it drops more calls per 100 than the 3GS. We're being transparent. So how many more does it drop than the 3GS?"

10:23AM "Pretty interesting... one more data point. AT&T has given us the early call drop information just a few days ago. They log call drops, it helps them improve their network. So we can't give out the absolute call drop data... AT&T can't release those numbers to their competitors, but we're going to give you the delta."

[haikuman]

10:31AM "And if you're not happy, you can bring the phone back. We'll give you a full refund within 30 days. No restocking fee. We want to make everyone happy, and if we can't make you happy we'll give you a full refund.

"http://www.blogcdn.com/www.engadget.com/...rm-eng.jpg

[Rolando]

Refurbs!!!!