super duper spontaneously stops backing up

[mattkime]

i'm working with someone who uses super super to back up on a daily basis. good practice. however, he repeats that it will spontaneously stop doing this after doing it successfully for some time.

has anyone else seen this problem? fixed it?

[clay]

more details needed about your co-worker's setup. Backing up to an external hard drive, a NAS, another internal, etc? Is it a scheduled backup that's failing?

[mattkime]

an external hard drive. yes, scheduled.

[numbered]

Null answer may not be useful.....

but I have not seen this over 10 different Macs backing up regularly around our company.

Did he keep a log about where it choked? Dave Nanian, the developer, was very responsive to support requests.

[clay]

I'd recommend the following steps:

-restart in safe mode, then in normal mode
-launch SD as the only app and try to get it to run the scheduled job
-if that doesn't work, delete the scheduled job and recreate it

If all else fails, post in the SD help forums. The developer (and others) are very helpful when trying to solve issues like this.

[mrbigstuff]

Dave is the man, he will call you back personally if need be.

[GGD]

You should be able to look at the log from within SuperDuper for the last successful backup to see if there was anything unusual about it.

[mattkime]

GGD wrote:
You should be able to look at the log from within SuperDuper for the last successful backup to see if there was anything unusual about it.

tried that, no info.

[rz]

others beat me to it. When you have a question about a specific product, it's usually best to contact the developers first.

[hal]

I had a friend that had a similar problem (not with superduper) - the backup wold never get passed a certain point.

I ran DW file scanner and found one very corrupt file that the backup software couldn't handle. Removed it and all was well.