11-18-2014, 03:07 PM
A co-worker has a 17inch macbook pro model A1927. Please take this with a grain of salt as I hastily wrote down this tale of woe. They were going to upgrade to Lion due to new options on their updated iPhone that would not run in Snow Leopard.
The Apple site offered only Yosemite as an upgrade, Lion was grayed out (they were currently running Snow Leopard). After about 20 minutes the Yosemite installer gets to the end of the install and crashes (this has occurred several times. Crash log is 1k lines of errors. The Mac Pro will not boot now. They tried re-installing snow leopard off an install disc to go 'back' to a working OS with same crash log at end of install.
They do have a time machine back up but no way to boot off of an existing back up.
The S.O. has a macbook pro as well. Can they use this (via usb) to check the ailing mac HD and run disk utility?
Was the Yosemite install crashing because of firmware issues? Any thoughts on next step(s) appreciated.
So, how would they get it out of the crashing loop and booted up?
Should they forge ahead with the Yosemite install or do a nuke and pave and reinstall Snow Leopard and apply the time machine backup. All this is pretty new to me. Any help appreciated.
Edited to change O.S. to Yosemite upgrade. My bad.
The Apple site offered only Yosemite as an upgrade, Lion was grayed out (they were currently running Snow Leopard). After about 20 minutes the Yosemite installer gets to the end of the install and crashes (this has occurred several times. Crash log is 1k lines of errors. The Mac Pro will not boot now. They tried re-installing snow leopard off an install disc to go 'back' to a working OS with same crash log at end of install.
They do have a time machine back up but no way to boot off of an existing back up.
The S.O. has a macbook pro as well. Can they use this (via usb) to check the ailing mac HD and run disk utility?
Was the Yosemite install crashing because of firmware issues? Any thoughts on next step(s) appreciated.
So, how would they get it out of the crashing loop and booted up?
Should they forge ahead with the Yosemite install or do a nuke and pave and reinstall Snow Leopard and apply the time machine backup. All this is pretty new to me. Any help appreciated.
Edited to change O.S. to Yosemite upgrade. My bad.