Why Amazon rocks

[tuqqer]

There were some problems getting a $100 rebate on the MacBook I purchased from Amazon a couple months ago. So I phoned them, and got some woman in customer service who researched the issue, and then re-applied the rebate while I was on the phone.

She emailed me personally this morning, saying that there was a problem with that re-applied rebate, but that she had run it through again, and this time it worked. For the frustration, she gave a $20 certificate.

I love it when a company gets how to completely assuage any issue.


Greetings from xxx at Amazon.com.

I apologize that it has taken so long for me to get back to you on
your rebate.

I have had to resubmit your rebate as there was a problem with the
first submission. The time line on receiving your check is 4-6
weeks. If you do not receive your check in 6 weeks please call us so
that we may investigate further.

Once again, I apologize that this has happened and thank you for
your patience in this matter. For all the frustration, I have
applied a $20.00 promotional certificate to your account. This will
automatically apply to your next Amazon.com order.

[NewtonMP2100]

amazon LEADER!

[AlphaDog]

Apparently they've decided it was time to be more responsive. I've never had as much trouble with a rebate as one with Amazon a couple of years ago. I finally got the money, but they sure didn't toss in any "Sorry for the inconvenience" gifts. It took me almost six months to get a measly $20. By then it had boiled down to a pure matter of principle and not the money.

[comaplate]

Dissapointed to see Boston lower in the ratings. Clearly the person who wrote the article hasn't been to Fenway Park lately.

[Chupa Chupa]

Yeah, I've had great customer service with Amazon too. Apple should take lessons from them. They are also a great place to by Macs because unlike almost every other Internet source for Macs, other than Apple itself, they will exchange DOA machines. Most other places just push you off to Apple who will only repair, not replace, your DOA machine.

[jimbrady]

[quote comaplate]Dissapointed to see Boston lower in the ratings. Clearly the person who wrote the article hasn't been to Fenway Park lately.
Take yer beer goggles off, comaplate.