Now I know why people record their calls to Comcast.

[deckeda]

I didn't, but got "lucky" anyway.

I called 1/10 to cancel service at the end of that service period, 1/21.

They sent an email confirmation same day (on the 10th), which didn't show the scheduled cutoff date but the guy said he made a note.

Coming back to the nearly-empty house on the 30th I learned I still have Internet service there. I called. They cut it off the next day.

But when I called on the 30th I was told I'd have to wait until I got the final bill and dispute it.

That happened today, after multiple phone calls, getting disconnected after transferring to Billing.

On the second-to-last call I got someone who told me:

1) I had to hang up ...
2) ... call back as "new customer" asking for service
3) ... and do not provide my name or information.

So I did that but of course, after speaking to a human, had to let them know who I was. She SAW the original 1/10 request and the notes for the correct disconnect, saw the screwed up final bill. She understood everything and added her own notes for Comcast to fix the final bill, so that I wouldn't have to repeat myself for the millionth time.

One more transfer, to Cancellations who wanted the full story from the top. "I was told NOTES were added not 5 minutes ago so that I wouldn't have to repeat myself."

pause

This person, after shutting up and reading for 4 seconds, understood. One more time being put on hold. She came back, it's all fixed now.

[cbelt3]

From what I understand, you got STELLAR service compared to most. Ugh.

[pRICE cUBE]

One time on a Comcast call, I heard the employee put his hand over the phone and tell the others, "This guy thinks he is going to get rid of the Gateway Fee." I heard laughter and the employee tried to recompose and tell me he would get the fee removed. I had to call 2 more times in subsequent months to get the fee removed. Despited asking for it to be removed once and for all, it keeps showing up.

I hknow someone who got charged for an employee messing up the service while working on a neighbors line. They wanted to charge $150. When he called and wasted 2 hours on the phone they told him it was reasonable that he pay half. It took another hour and a threat of a lawsuit to a manager to resolve the issue.

WATCH YOUR COMAST BILL

I wish I had a reasonable alternative but there isn't one.

[GGD]

deckeda wrote:
it's all fixed now.

That's what you think...

[pRICE cUBE]

GGD wrote:
[quote=deckeda]
it's all fixed now.

That's what you think...
Keep checking.

[Zoidberg]

pRICE cUBE wrote:
I wish I had a reasonable alternative but there isn't one.

That sums it all up.

[Octave Doctor]

I tried getting set up with Frontier last week, but they fouled up the install order. Finally broke down and checked with Comcast at their B&M store here, and was setup with internet in a half hour, I'll probably live to regret it, but there wasn't much of another choice.

[pRICE cUBE]

Zoidberg wrote:
[quote=pRICE cUBE]
I wish I had a reasonable alternative but there isn't one.

That sums it all up.
Century Link, whose lines were installed a century ago offers a 6mbps in my area. Due to the old lines and distance from the junction box, the max speed is .6-1 mbps. After a 3rd Century Link technician came out to examine the line, he told me to just get Comcast. He told me the new fiber optic system coming in a year will have bottlenecks because it won't be put fiber throughout the whole system.

I was able to tell a friend, an elderly person who has no idea about technology, that she was overpaying for her 25mbps Century Link package. She was only getting 1.5mbps. She had paid a premium price for 4 years before I ran speed tests for her. She is now on Comcast. I tell her to check her bill closely.

[freeradical]

Just go to your local Comcast "service center", and handle the transaction in person. You'll get documentation on the spot. I know it's a PITA because they usually only have one location per city located in an obscure out of the way strip mall, but it's worth handling business with them this way.

[gabester]

When you have these issues, be sure to report them to your municipal franchise board, your state regulator, the FTC and the FCC.

And encourage your friends and neighbors to do so. It's the only way to get these clown companies ripping us all off to start behaving.

If they have legal or contractual obligations, they will respond accordingly. It's just unfortunate that momentary lapses on the part of their lazier employees result in so much wasted time for their customers.