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I shit you not! I think that implies that she's an iOS expert (and of course, this makes sense)
I simply asked the question in the thread below - is it better to import to a new computer and THEN upgrade to 10.12 or import first and then upgrade.
Seriously... I've been on hold for 7min while she 'researches' the problem.
I'm getting seriously pissed as I wait. I pay for this service and I expect to have a mac expert - at least to my level on the other end of the phone.
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Please report this higher up the chain of "support". That's ridiculous.
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That's the first thing I did - I think I'll also write them with actual paper and a stamp and all that.
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It will be amusing if her google search "research" finds the thread below.
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hal wrote:
That's the first thing I did - I think I'll also write them with actual paper and a stamp and all that.
Send it to TIm Cook.
I got a support twit a couple of years ago, who was ready to cost Apple a Mac Pro sale. I was trying to find out whether I could install Snow Leopard on it. It was a 2010, which originally shipped with SL. The support twit just kept repeating that I couldn't do it because mine had shipped with Lion. Couldn't tell me whether there had been some firmware change in the time since Lion was introduced that would make it impossible to run SL.
This was via chat rather than over the phone. Once I got someone competent on the phone, everything was fine.
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When I bought my iMac many moons ago, I had the "yellow screen" issue. The Apple support person on the phone wanted me to take a screen capture and E-mail it to him. I had to explain that the yellow screen would be a physical problem with the display even though I'm sure the iMac was trying to display a white screen.
Then I had a problem with a family iTunes account not being able to purchase from the store. That issue was never solved.
My confidence in Apple support was already low, but has gotten even lower reading this thread.
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She came back from her 'research' to ask an idiotic question and at that point I asked her to just transfer me to whoever it was she was talking to. HE was perfectly competent.
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holy crap - this TB to TB connection is tearing through this task - transferring at 240MB/s - AWESOME!
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Apple probably employs their share of Spongebong Hemppants.
Front-liners !!
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apple tech support are generally, remote employees scattered all over the country working from home. they do receive a level of training - but a lot of 'real' learning comes from helping actual customers.
as apple consumers, we expect a higher level of service. but just like anywhere else, you're going to get both seasoned experts as well as people new to the job. also, an iOS tech would receive different training from a mac OS tech.
