07-22-2020, 06:03 PM
My mom and her husband both converted from Verizon to Xfinity voice and both have iPhone 6S's. Since Xfinity still uses Verizon the email to text format is still [insert 10-digit number]@vtext.com.
Her husband receives the emailed text messages fine but I can't figure out how to get hers to receive them. She used to receive them fine before the change. This feature is needed as their security system sends them text messages using this format.
I have tried getting it to work but am stumped. They called Xfinity and they say there is nothing wrong. I believe it is something on their end. They keep calling the Security company even though I keep telling them it is not their problem.
Any ideas?
Her husband receives the emailed text messages fine but I can't figure out how to get hers to receive them. She used to receive them fine before the change. This feature is needed as their security system sends them text messages using this format.
I have tried getting it to work but am stumped. They called Xfinity and they say there is nothing wrong. I believe it is something on their end. They keep calling the Security company even though I keep telling them it is not their problem.
Any ideas?