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End of last year, my elderly FIL passed away, not unexpectedly, given his advanced age.
Anyway, unwinding everything, his CC shows a recurring charge for Disney Plus. (My) Wife calls them, they say "This subscription was purchased through the Google Play store, so we can't cancel it - you have to go through them".
>: /
Between him and his (also deceased) wife, they had three Google accounts. None show this subscription.
As far as I can tell, the "Contact us" link on these account pages or the Google Play store directs you to helpful articles first, and ultimately, suggesting you post your problem to their community boards, from which I have gotten no response.
>>: (
Does anyone know the secret handshake to actually talk to a person at the Google Play store?
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Cancel the credit card and be done with it would be my suggestion. Maybe combined with a registered letter to "whom it may concern" at Google that the DECEASED person no longer wishes to be a subscriber.... on your attorneys letterhead.
That'll probably take the least time.
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What about just cancelling the credit card. Quite often those cards/accounts get closed automatically by the card company as soon as they're aware of the death of the card holder, and they seem to get those notices based on Social Security number.
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Yeah, it looks like that may be what we'll have to do.
But geez! At least you can get Apple on the phone (sometimes just for aggravation, but...)
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Credit Card cancellation would be definitive, but if you're adventurous...
Google Play Phone Number
855-836-3987
Customer service
Current Wait: 18 mins (12m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Technical Support
Update Account Information
Recover Account
Refund or Suspicious Charges
Gift Card Won't Load
A different issue
Get to a live person fastest: Press 1 then 2
https://gethuman.com/phone-number/Google-Play
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I see no reason to bother with Google Play unless you're trying to recoup some credit, which sounds like suboptimal fun.
If the charges were significant, and you had to deal with that, then it would make sense to deal with Google.
Unless I wanted to use the card for my own purposes, which I wouldn't even consider, all cards would have been canceled straight away, anyway.
Any balances could be settled afterwards.
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wurm wrote:
Credit Card cancellation would be definitive, but if you're adventurous...
Google Play Phone Number
855-836-3987
Customer service
Current Wait: 18 mins (12m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Technical Support
Update Account Information
Recover Account
Refund or Suspicious Charges
Gift Card Won't Load
A different issue
Get to a live person fastest: Press 1 then 2
https://gethuman.com/phone-number/Google-Play
Thank You!!
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Go to his Google Account page and drill down to "subscriptions" and see if you can end it there. If you have his user id/pass.
myaccount.google.com
