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We have to use them because our health insurance. They used to just txt my cell phone. That was helpful. But now.. they call multiple times a day ! And... you have to send an EMAIL to them with your phone number to stop it. Aaargh.
Somebody in corporate bought a new toy and has to 'justify' it by using the heck out of it.
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My health insurance suggested that I have to use CVS, but it turns out I can use Costco. Now, instead of multiple calls per day, I get a few texts per week. It's easier to get them to stop, though.
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Always use Costco if possible. In fact, use any other pharmacy beside CVS.
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My costco is half an hour away and SO super busy all the time....
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I love CVS!
I heat my house by burning their receipts in my fireplace!
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Even if you don't "use" CVS, Blue Cross has delegated many functions to CVS and uses CVS for some of their wellness programs (which you can't opt out from) so you'll get calls from CVS nomatter what if you have Blue Cross.
Some of the callers from CVS have lied and said that they were nurses calling from Blue Cross with a follow-up on some care that I received, and they had detailed info on that health care. When I pointed out that the caller ID indicated that they were calling from CVS, they copped to the fact that they weren't calling from Blue Cross and that they weren't actually nurses.
I'm sure that they've found a way to make this appear legit under HIPAA even though I have never provided authorization for CVS to have access to my confidential health information outside of filling prescriptions and have asked to be removed from all marketing programs and all information-sharing with third parties.
I'd join a class action against these practices if anyone would care to start one.