05-19-2023, 09:20 PM
‘ SanDisk customers have been complaining about the company's Extreme and Extreme Pro portable SSDs suddenly wiping data and, in some cases, becoming unreadable. Complaints go back at least four months, and SanDisk told Ars today that a firmware fix is coming "soon." However, SanDisk only confirmed a firmware update for the 4TB models, despite an Ars staffer and online users reporting issues with 2TB drives.
An Ars reader tipped us (thanks!) to online discussions filled with panicked and disappointed users detailing experiences with recently purchased Extreme V2 and Extreme Pro V2 portable SSDs. Most users seemed to be using a 4TB model, but there were also complaints from owners of 2TB drives. ‘
‘ Ars Technica's Lee Hutchinson confirmed suffering not one, but two 2TB Extreme Pros dying. After filling about halfway, each drive met a slew of read and write errors. When he disconnected and reconnected the SSD, it showed it was unformatted with the drive completely wiped, including its file system. Wiping and reformatting didn't help, and this happened with two different units.
Lee's story is echoed by many people, including those on SanDisk's forums, who bought one of the external SSDs within the past few months. The problem seems to only affect a recent batch of drives, with one user claiming they were told via a Japanese distributor that "this problem is causing a fuss and is only for those manufactured after November 2022" (Ars couldn't confirm this). The Reddit user ian__, who claimed to be collecting error reports to share with SanDisk, agreed that the issue only affects recent batches. And some users said they used several Extreme and Extreme Pros over the years but only saw ones purchased recently fail. ‘
https://arstechnica.com/gadgets/2023/05/...-promised/
An Ars reader tipped us (thanks!) to online discussions filled with panicked and disappointed users detailing experiences with recently purchased Extreme V2 and Extreme Pro V2 portable SSDs. Most users seemed to be using a 4TB model, but there were also complaints from owners of 2TB drives. ‘
‘ Ars Technica's Lee Hutchinson confirmed suffering not one, but two 2TB Extreme Pros dying. After filling about halfway, each drive met a slew of read and write errors. When he disconnected and reconnected the SSD, it showed it was unformatted with the drive completely wiped, including its file system. Wiping and reformatting didn't help, and this happened with two different units.
Lee's story is echoed by many people, including those on SanDisk's forums, who bought one of the external SSDs within the past few months. The problem seems to only affect a recent batch of drives, with one user claiming they were told via a Japanese distributor that "this problem is causing a fuss and is only for those manufactured after November 2022" (Ars couldn't confirm this). The Reddit user ian__, who claimed to be collecting error reports to share with SanDisk, agreed that the issue only affects recent batches. And some users said they used several Extreme and Extreme Pros over the years but only saw ones purchased recently fail. ‘
https://arstechnica.com/gadgets/2023/05/...-promised/