04-08-2007, 01:45 AM
If you've had good luck getting your Hanns-G Rebate checks from the purchase of one of their LCD monitors, then this obviously doesn't apply to you. And from what I gathered, the rebates *were* coming through just fine during the 1st part of the promotions, which began in 8/2006, as I recall.
With my rebate, however, it never happened. I purchased my Hanns-G HC-194D 19" LCD display on 9/14/2006, and got it via DHL SDS a couple days later. I immediately filed the Rebate papers, and got the 1st of two rebates pretty quickly, the $20 one. I think it took less than 4 weeks, and I was happy. Then the problems began. I was given an online tracking number for the $100 rebate, and they claimed that they didn't receive it until 10/26/2006, which would have been impossible considering my USPS Delivery Confirmation Receipt told another story: received on 9/21/2006. I kept tabs on the "progress" of my submission, and it seemed to never change through December, January, and finally in early February I figured that something was very, very wrong.
I called PCConnection's Customer Service Dept., to a special department that handles rebates, and talked with 'Kristin" who asked me for the rebate's "Tracking Number" which I gave her, and she said she would look into why I didn't have the $100 rebate yet, and it was some 6 months after filing the proper papers. All those months, the online status of my rebate never changed when I'd check..."Status Detail: Your Rebate is valid and is scheduled for final processing." It would say the same thing, every time I checked during December, January, and finally in February.
A couple days later Kristin called me on the telephone, and she again asked for my "Tracking Number", which I gave to her again, and she promised she'd call again with news very soon. "We've been intervening with the rebate company "Parago.com" on an individual basis for customer who haven't received their rebates for several months now," she told me. So apparently I wasn't alone, and PC Connection was actively helping customers who complained.
I didn't hear anything for more than a week, but finally on February 27 Kristin called again, and she told me this: "Hanns-G is NOT coming through with the $100 rebates to the rebate company, so they've stopped processing the $100 rebate checks until further notice...so you won't be getting a $100 check from Parago.com. Instead, we're going to issue your credit card, used in the purchase, a $100 credit. We can't predict when, if ever, your rebate will be processed and a check sent, thus PC Connection will provide the $100 rebate in this manner." Kindof shocked, I asked her when the credit would be issued to my VISA card, and she said, "Immediately...within 72 hours or less."
So I thanked her for following through with the problem situation, and for handling the $100 credit to my VISA card, and she apologized for all the trouble I'd been through for all those months of waiting, for naught. The VISA card credit was applied to my account in just 2 days following our phone conversation. So at least I finally got the $100 "Rebate", though it was only after PC Connection got involved and handled things themselves. Finally, I could look at my HC-194D LCD display and think, "Hmmmm, you really did only cost $100 after all!."
My advice in regard to any outstanding Hanns-G Rebates is that you contact the merchant you did business with, be it Office Depot, PC Connection/MacConnection, Best Buy etc and handle it as I did, by going directly to the CS Dept. that handles rebates, and get your money back any way you can because of the situation that exists with Hanns-G at this time. I am sorry to be the purveyor of such bad news, but it's likely that most all of you have received your rebates by now...this notice is just for those who haven't or who have given up on getting the $100 rebate from Parago.com.
There is hope, you just have to make it happen yourselves now.
As for future purchases involving Hanns-G promotions involving rebates, if there are any now or for any to come, the word is "Buyer Beware."
____________________________
With my rebate, however, it never happened. I purchased my Hanns-G HC-194D 19" LCD display on 9/14/2006, and got it via DHL SDS a couple days later. I immediately filed the Rebate papers, and got the 1st of two rebates pretty quickly, the $20 one. I think it took less than 4 weeks, and I was happy. Then the problems began. I was given an online tracking number for the $100 rebate, and they claimed that they didn't receive it until 10/26/2006, which would have been impossible considering my USPS Delivery Confirmation Receipt told another story: received on 9/21/2006. I kept tabs on the "progress" of my submission, and it seemed to never change through December, January, and finally in early February I figured that something was very, very wrong.
I called PCConnection's Customer Service Dept., to a special department that handles rebates, and talked with 'Kristin" who asked me for the rebate's "Tracking Number" which I gave her, and she said she would look into why I didn't have the $100 rebate yet, and it was some 6 months after filing the proper papers. All those months, the online status of my rebate never changed when I'd check..."Status Detail: Your Rebate is valid and is scheduled for final processing." It would say the same thing, every time I checked during December, January, and finally in February.
A couple days later Kristin called me on the telephone, and she again asked for my "Tracking Number", which I gave to her again, and she promised she'd call again with news very soon. "We've been intervening with the rebate company "Parago.com" on an individual basis for customer who haven't received their rebates for several months now," she told me. So apparently I wasn't alone, and PC Connection was actively helping customers who complained.
I didn't hear anything for more than a week, but finally on February 27 Kristin called again, and she told me this: "Hanns-G is NOT coming through with the $100 rebates to the rebate company, so they've stopped processing the $100 rebate checks until further notice...so you won't be getting a $100 check from Parago.com. Instead, we're going to issue your credit card, used in the purchase, a $100 credit. We can't predict when, if ever, your rebate will be processed and a check sent, thus PC Connection will provide the $100 rebate in this manner." Kindof shocked, I asked her when the credit would be issued to my VISA card, and she said, "Immediately...within 72 hours or less."
So I thanked her for following through with the problem situation, and for handling the $100 credit to my VISA card, and she apologized for all the trouble I'd been through for all those months of waiting, for naught. The VISA card credit was applied to my account in just 2 days following our phone conversation. So at least I finally got the $100 "Rebate", though it was only after PC Connection got involved and handled things themselves. Finally, I could look at my HC-194D LCD display and think, "Hmmmm, you really did only cost $100 after all!."
My advice in regard to any outstanding Hanns-G Rebates is that you contact the merchant you did business with, be it Office Depot, PC Connection/MacConnection, Best Buy etc and handle it as I did, by going directly to the CS Dept. that handles rebates, and get your money back any way you can because of the situation that exists with Hanns-G at this time. I am sorry to be the purveyor of such bad news, but it's likely that most all of you have received your rebates by now...this notice is just for those who haven't or who have given up on getting the $100 rebate from Parago.com.
There is hope, you just have to make it happen yourselves now.
As for future purchases involving Hanns-G promotions involving rebates, if there are any now or for any to come, the word is "Buyer Beware."
____________________________
