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One client. Earthlink email address. Sending pdfs. Most times he receives the email but no attachment. Sometimes, seldom, and not for the past two days, he gets the attachment.
Most pdfs are exported from ZipForms-real estate software-and are not editable. I can open the pdf with Acrobat, see that it is the document, but that is it.
Some pdfs are created from using Print....Save As pdf. Those I open in Acrobat and "reduce file size" and roll back to Acrobat 4.
Have suggested he get a yahoo or gmail or something else address, but he is "a bit set in his ways" and 6 time zones away.
Help and TIA
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How does he read his email? Earthlink's webmail? A mail client on his computer? Sounds more like it's some sort of virus protection software stripping it.
My wife uses Earthlink to for email (Apple Mail as the mail client), and exchanges PDFs on a daily basis and I've never heard of this problem.
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This is a known documented problem with earthlink. I've had it happen to at least two separate client earthlink accounts.
Let me guess, you're sending with Apple Mail.
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thank you! So I'm not losing my mind.
I'll try sending it using Thunderbird from the win side.
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I've seen the problem repeatedly with the Mail.app and AOL.
It only affects PDF documents. Sometimes, the PDF is missing and other times it is truncated to 4k.
The same message comes through intact with other mail clients. Going through the source, what I observe is that some of the headers are missing. I think that it fails to read the headers properly and strips them -- and the attachment -- upon receipt.
The solution is to zip the PDFs.
...
Mail also has a problem sending multiple PDF documents where it sends malformed headers, making it look like there is no attachment.
The real fix for all Mail.app problems is to use Entourage.
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That's interesting Doc, I've never had a problem with mail.app except with Earthlink. I do really wish there were more email choices on OSX. There's a dozen browsers available but only 3 real email clients?
