New iMacs arriving in broken condition

[AAA]

Anecdotal conversations about new iMacs arriving broken/dead.

http://discussions.apple.com/thread.jspa...ID=2235367&start=0&tstart=0

[Black]

That's great news-- the refurb 27"-ers ought to be a-flowing very shortly . . .

[Grateful11]

Who does Apple ship the iMac's through? You should have seen the box my used Cube come
in when it got here a few weeks ago, delivered by UPS. It was so bad I took pictures before
opening it. At least the guy had lots of foam rubber around it.

Just read a few post on that thread and that's a lot cracked screens. I believe Apple has a
packaging problem. I noticed one was FedEx shipped.

[datbeme]

Maybe the extra lip around the screen was there for a reason?

[gabester]

Have you seen how thin the packaging is? This doesn't surprise me... I'm surprised it hasn't been reported sooner. There comes a point where going "environmentally friendly" in one way is unfriendly in another way. In this case it's the slightly lessened cost of packaging vs. the cost of a new LCD.
g=

[AAA]

why can't they pack them in these peanuts? And then we can just eat them?

[RAMd®d]

What gabester said.

When I got my G5 20" iMac, the outer box (it was shipped by amazon had take quite a beating at the hands of UPS. The iMac's box had a gash in it and I feared the worst.

But it was OK.

With Stevie touting less packaging and it being environmentally friendly, I'm not too surprised that this is happening, though I didn't expect it.

Nobody expects the iMac's inquisition.

[C(-)ris]

Those people complaining about how long it is taking to get their replacement machines should have just gotten the glass replaced instead of mailing the machine back. Should be able to get a 2 or 3 day turn around on the repair vs 2 or 3 weeks to get a new machine. It isn't like it was a hardware problem on a brand new machine.

[Jerry®]

I got my iMac directly from Apple via FedEx without any problems. The original box was in a bigger cardboard box and there were no dented edges or anything of the sort. Guess I'm lucky.

[C(-)ris]

I doubt it is luck. Apple probably knew a small percentage of machines would be damaged in transit with the new packaging, but they saved more than those cost. Just a business decision. Also, contrary to what the internet know it all's think, you DON'T want padding pushing directly on the glass. Packaging directly touching the glass would provide a direct conduit for shock from the outside of the box to the glass panel resulting in breakage. The correct method for packaging an LCD is to have the panel floating in the middle with air around it and the supports be on the outside corners.