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+--- Thread: Incredible Conversation with Austin Apple Store (/showthread.php?tid=54114)
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Incredible Conversation with Austin Apple Store - mjgkramer - 04-30-2008
Recently I have had difficulty adjusting my iPhone volume using the rocker switch on the side of the case. Today I noticed that the case was creased across the part of the switch that increases volume and that the switch did not move when pressed.
I just now called the Apple Store in Austin to ask how much a new case would cost. They asked if I had AppleCare and when I said no I was told that it would cost me $249 for them to tell me how much a new case would cost. At first I thought I had misunderstood but they said no, that's the price for the information I needed. I was told that I could bring the iPhone to the store, approximately 50 miles from where I live, and there would be no charge for them to tell me the price. I guess $8 worth of gas and 3 hours of my time is better than having to pay $249.
I should have told them I have been a loyal Apple customer since 1979, that I have six active Macs (three bought in the last year) and an attic full of old ones, and that I own 300 shares of AAPL, but that probably would not have impressed them.
Re: Incredible Conversation with Austin Apple Store - vision63 - 04-30-2008
Which case are inquiring about?
Incredible Conversation with Austin Apple Store - mjgkramer - 04-30-2008
-- moved topic --
Re: Incredible Conversation with Austin Apple Store - jawg - 05-01-2008
It's got to be less than a year old. Take it in and see what they say. The Genius gave me a new phone last August when I took mine in with a bent case and a non functional on-off switch here in KC.
Re: Incredible Conversation with Austin Apple Store - WHiiP - 05-01-2008
[quote vision63]Which case are inquiring about?
It helps when you actually READ the post!
Re: Incredible Conversation with Austin Apple Store - vision63 - 05-01-2008
[quote WHiiP][quote vision63]Which case are inquiring about?
It helps when you actually READ the post!
I "did" read the post. I've never seen an iPhone though. There's a case already on the phone?
Re: Incredible Conversation with Austin Apple Store - mikebw - 05-01-2008
There is a little more to an iPhone than just the insides!
[quote vision63][quote WHiiP][quote vision63]Which case are inquiring about?
It helps when you actually READ the post!
I "did" read the post. I've never seen an iPhone though. There's a case already on the phone?
Re: Incredible Conversation with Austin Apple Store - mjgkramer - 05-01-2008
[quote vision63]
I "did" read the post. I've never seen an iPhone though. There's a case already on the phone?
Sorry vision63. I should have said "housing" instead of "case".
Re: Incredible Conversation with Austin Apple Store - vision63 - 05-01-2008
Ohhhhh! Thanks.
Re: Incredible Conversation with Austin Apple Store - wickedsteve - 05-01-2008
[quote mjgkramer] They asked if I had AppleCare and when I said no
You do have Applecare. The iPhone comes with one year free.
