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Andy now says,
I was able to zero all data on the drive and now the bad sector indicator in Smart Utility is down to zero. It also passes both the long and short tests, something it didn't do before. And Disk Utility has always indicated it is SMART verified. Which makes me wonder if they would actually replace it under warranty.
I wonder if the TM restore would now work. But it sounds like the wise move is to replace the drive, and maybe use the old one in an enclosure for non-essential storage or scratch files, or something.
Would a Core2Duo MBP from 2006 support a hybrid drive?
/Mr Lynn
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Black wrote:
[quote=mrlynn]
[quote=Chakravartin]
Replace the HD. Restore from the Time Machine backup.
Deal with the warranty later.
Does OWC honor 'factory warranties', or would he have to go to Seagate?
/Mr Lynn
It would be beyond unreasonable to expect a retailer to bear any responsibility for a drive which is failing after years of use.
Start here:
http://www.seagate.com/gb/en/support/war...lacements/
It may all depend on how that drive was sold by OWC, if it was sold in Seagate Retail packaging, then you deal with Seagate for the warranty. But if OWC purchased them as bulk OEM drives that they also sold installed in their enclosures, then the warranty agreement may be between Seagate and OWC and the customer would need to go through OWC with whatever warranty terms OWC provided.
http://www.seagate.com/gb/en/support/war...-warranty/
Look at this drive update kit http://eshop.macsales.com/item/Seagate/Y3ST9750420/
It's unclear from the description if the hard drive included is an OEM drive or comes in retail packaging.
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Respectfully, GGD, I followed your links, and I don't see any way that drive could be under an OWC warranty regardless of what sort of package it may have been purchased with.
As pointed out on the previous thread, the hours on it indicate it's been running at least 2.25 years.
I suppose it's possible OWC offered a 3-year "solutions warranty" for some period of time about 2 years ago, but not likely.
GGD wrote:
[quote=Black]
[quote=mrlynn]
[quote=Chakravartin]
Replace the HD. Restore from the Time Machine backup.
Deal with the warranty later.
Does OWC honor 'factory warranties', or would he have to go to Seagate?
/Mr Lynn
It would be beyond unreasonable to expect a retailer to bear any responsibility for a drive which is failing after years of use.
Start here:
http://www.seagate.com/gb/en/support/war...lacements/
It may all depend on how that drive was sold by OWC, if it was sold in Seagate Retail packaging, then you deal with Seagate for the warranty. But if OWC purchased them as bulk OEM drives that they also sold installed in their enclosures, then the warranty agreement may be between Seagate and OWC and the customer would need to go through OWC with whatever warranty terms OWC provided.
http://www.seagate.com/gb/en/support/war...-warranty/
Look at this drive update kit http://eshop.macsales.com/item/Seagate/Y3ST9750420/
It's unclear from the description if the hard drive included is an OEM drive or comes in retail packaging.
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Joined: May 2025
Black wrote:
Respectfully, GGD, I followed your links, and I don't see any way that drive could be under an OWC warranty regardless of what sort of package it may have been purchased with.
As pointed out on the previous thread, the hours on it indicate it's been running at least 2.25 years.
I suppose it's possible OWC offered a 3-year "solutions warranty" for some period of time about 2 years ago, but not likely.
No, Black—the screen shot in the previous thread was of my drive. The one above is of my son's drive. That shows 10,813 hours, or 1.23 years run time. However, that's irrelevant, anyway, as the factory warranty is for 3 calendar years, regardless of run time. GGD's point is that it depends on OWC's policy regarding drive warranties, which he says are not obvious. Won't hurt for Andy to ask. If they say, "Go to Seagate," then that's what he'll do.
/Mr Lynn
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mrlynn wrote:
[quote=Black]
Respectfully, GGD, I followed your links, and I don't see any way that drive could be under an OWC warranty regardless of what sort of package it may have been purchased with.
As pointed out on the previous thread, the hours on it indicate it's been running at least 2.25 years.
I suppose it's possible OWC offered a 3-year "solutions warranty" for some period of time about 2 years ago, but not likely.
No, Black—the screen shot in the previous thread was of my drive. The one above is of my son's drive. That shows 10,813 hours, or 1.23 years run time. However, that's irrelevant, anyway, as the factory warranty is for 3 calendar years, regardless of run time. GGD's point is that it depends on OWC's policy regarding drive warranties, which he says are not obvious. Won't hurt for Andy to ask. If they say, "Go to Seagate," then that's what he'll do.
/Mr Lynn
Got it, thanks.
Won't hurt for Andy to ask. If they say, "Go to Seagate," then that's what he'll do.
Sounds good.
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