Endgadget link for live broadcast~!~

[haikuman]

11:06AM Steve: But not everyone is seeing this -- a small number encounter it. For those customers we'll get them a case, and if that doesn't work, we'll get them a full refund. And we'll continue to work on antennas that don't have this problem. But I think we're where the rest of industry is right now.

[haikuman]

haikuman has mentioned this twice he is a genius *(:>* <<<~~~~>>> 11:04AM Q: Is there a hardware redesign in this generation that could fix this problem?
A: You can go on the web and look at pictures of Nokia phones that ship with stickers on the back that say "don't touch here" -- you can go on YouTube and see these. We showed you three phones today, all good phones. So right now the state of the art of the entire industry is that no one has solved this problem. Would I like Apple to be first? Yes. Can we make it better right now? Maybe, we'll see.

[haikuman]

11:08AM Q: Was a recall ever up for discussion?
Steve: We get email from people all over the world about issues. We're really serious about this. We try to figure this out. We come out to their places with test equipment, we want to see logs. We try to get the info and figure it out...
Bob: For the record, we told them we were coming first.
Steve: And we didn't break down any doors.

Big laughs for that one, on stage at least!

[haikuman]

[haikuman]

11:12AM We asked if there was possibility of a software fix... based on the NYT article stating an inside source claimed there could be a fix of that type coming.
Steve had a long answer largely dismissing the question. Then Scott Forstall asked for a mic, and he said that the statement in the Times was "patently false."

11:13AM To be clear, Jobs was not happy with our question. "You guys talk to each other a lot."

[Rolando]

haikuman wrote:
10:56AM Q: Will the refund include third party cases?
A: There's a very small number of third party cases out there. So no.
Q: Well it's interesting, there aren't any cases out there, and it's hard to get cases now. If the third party case buyers can produce a receipt, why not give them one?
Steve: It's really simple, if we tell people what our next product is, they stop buying our current products. Sometimes websites buy stolen property and they get out there... and case makers have a history of showing off their new cases for our new products. The case vendors haven't had a history of helping to keep our work under wraps.

One big EFF YEW to the case makers and GIzmodo!

[haikuman]

11:15AM Q: What kind of impact do you think this will have on sales?
Tim: We’ll hold financial stuff for our Q2 results call next week.

[haikuman]

11:18AM So we guess Scott won't respond to that...

11:17AM Q: Quick followup question to Scott's point, about the stack on the cellphone. I'd like to know if the handset has any role in congestion management... the congestion problem, it didn't get better with the iPhone 4. Does the stack play no role at all in the management of congestion?
Steve: I'd let Scott take this in a second, but first, when AT&T wants to add a cell tower in Texas, it takes about three weeks... when they want to add one in SF, it takes three years. That's the single biggest problem they're having. They're spending a lot expanding their networks, and our data rates are way better on the iPhone 4, but AT&T has to expand its network, and that's a long process. I know because we're constantly asking about it. They're trying really hard, and sometimes I think they should enlist the support of the users in the community.

[haikuman]

11:25AM Q: Will the bumper offer extend outside of the US?
A: Yes.
Q: And beyond September 30th?
A: We'll evaluate.

11:24AM Q: You've been communicating with customers through email quite a bit -- how is that impacting how you're dealing with these issues.
Steve: I always have, and you know, the address is out there and I've always emailed people back. I try to reply to some of them because they're our customers. But now people post them to the web... and some people just make things up. So don't believe everything you read!