Amazon price protection: didn't they kill it years ago?

[GGD]

http://www.pcmag.com/news/344721/amazon-...ch-refunds

My experience is that they stopped doing this years ago. What was your experience?

There is some debate over whether Amazon has changed its policy on markdowns.

According to users, Amazon has long provided refunds to customers if the price on an item they purchased went down and they called customer service to complain. But according to customers on Reddit, Amazon recently stopped doing that for everything except televisions.

Amazon, however, denies making any change. Refunds, it says, only apply to TVs and anyone who received them for other items were an "exception."

"Our Official Policy on Price Matching and price protection has not changed," an Amazon spokesperson said. "These stories are inaccurate. We work hard to find the best prices out there and match them for all customers every day. Our customers expect to come to Amazon and find the lowest prices and we are obsessed with maintaining that customer trust."

[Bimwad]

My recollection is that they killed it for TVs, but most everything else was still fair game.

Regardless, the nature of the procedure to take advantage of PP requests, and their liberal CS attitude means that lot of individual exceptions, and varying experiences exist, regardless of whatever the stated policy is. A game of CS roulette where some win, some lose.

[onthedownlow]

Amazon had credited me back the difference for a couple purchases in the last few months where the price had changed/lowered several days later. I noticed and just chatted with them and they took care of it.