How to deal with eBay order lost by USPS??

[C(-)ris]

celliott wrote:
Muffman- I agree, however, the due date was Feb 15- I waited way more than 48 hours. And no desperation, I've gotten some good deals and look at seller's feedback. The guy looked good.

USPS screwing up has absolutely nothing to do with the quality of the seller. You aren’t the first forum member to completely fail to see that distinction between the seller and the shipper. I’m assuming the seller dropped off the item on time and used the correct service offering, past that, once a seller drops something off at the shipper there is absolutely nothing they can do to control when you receive it. You just have to wait it out with the shipper.

[RAMd®d]

you'd be surprised what an actual human in the right location can do - this has worked for me in the past

You're wrong. I absolutely understand what a human in the right location can do. It's the likelihood of getting in contact with a human who is in the right location and able to help, that I'm addressing.


NO! He's not the shipper, he can't file a claim.

YES he CAN. It's sometimes called a 'reverse claim'. The addressee provides the sellers contact info and a description of the missing item. The claim is then sent to the seller who completes all the required information and submits it to the PO. Hence the they'd send it on to the seller who'd then do the actual filing. I know as I've actually done this.


No reason to wait - you can stop the process at any time, but there is no reason to not get it started. If you wait TOO long, you will lose the right to file a claim.

Ok, so DON'T wait TOO long. Personally, I'd wait. How long is TOO LONG? I'd wait just short of that. But as long as it doesn't unnecessarily ding the seller, sure no reason too wait.


It's up the seller to make it right for the buyer, the seller can then go to the shipper to file a claim. Insurance is also the seller's responsibility.

Well, at least there's something we didn't disagree with.

[RAMd®d]

You just have to wait it out with the shipper.

Agreed.

While eventually the seller would have to make good if the item doesn't show up in a reasonable/required time, I just wouldn't want to jam a seller because of something beyond his control.

Not wanting to jam him isn't the same as not expecting him to do right; it's just not wanting to be too quick on the trigger, i.e. give bad feedback if it was no fault of his.

As I alluded earlier, a vendor sent an item to me, FedEx took it on tour, damaged it (I just found this out yesterday) and returned it to the sender. The vendor was unable to ship another so they refunded my money. A big disappointment, but had it been an eBay transaction I would have given the vendor positive feedback for doing making good without issue.

[samintx]

Crying almost always solved my problems :burnout: