OS upgrade . . . should I?

[mspace]

Running 2 MacBook Pros, mid-2014, on Sierra 10.12.6 with no issues. All current bluetooth devices work well.

Got a bluetooth mouse I would like to use. It pairs, but will not move the cursor.
I have 2 of these mice and have tested each with the 2 MacBook Pros. Researched and performed all troubleshooting with bluetooth. Cursor will not respond, even though the device pairs.

I tested both mice with a third MacBook Pro running Catalina. Both mice work expected. This leads me to conclude that it must be something with Sierra.

Any ideas before I consider upgrading the OS?

Thanks!

[AllGold]

Generally speaking, I prefer High Sierra or Mojave to Sierra (Catalina kills any 32-bit apps you might still be using) so an upgrade sounds good to me.

However, I would make sure you research compatibility through the company who made the mouse. Maybe there is support for it under Sierra but you have to install something?

[mspace]

I have contacted them. Still waiting for a response beyond the troubleshooting they sent.

It's a mouse developed via Indiegogo, so I know there's some risk involved. I'm pleased it does work on the other computer, so I'm willing to give them some time to get back to me.

I tend to upgrade if enough things seem to demand it. Not quite there yet, so thought I'd see if there were other things I was missing about bluetooth,

Mouse -
https://www.indiegogo.com/projects/cheer...23165729#/

[AllGold]

I think OS 10.13 (High Sierra) added/changed some things for software developers so the mouse makers might be using some code that doesn't work in 10.12.

[NewtonMP2100]

.....so this is an......S.......O.S......???

[Sarcany]

Shot in the dark... Under Sierra, try this:

Hold down Command+Option while clicking on the BT menu in the menu bar. This reveals the Debug menu.

From the Debug menu, opt to reset the BT module.

[mspace]

Sarcany wrote:
Shot in the dark... Under Sierra, try this:

Hold down Command+Option while clicking on the BT menu in the menu bar. This reveals the Debug menu.

From the Debug menu, opt to reset the BT module.

Thanks. Already did that a number of times with a number of other troubleshooting tricks - deleting the pairing, rebooting, deleting bluetooth prefs, etc.

I hope the designers figure this out. I can't imagine why it wouldn't work . . .

[sekker]

I like High Sierra as a nice MacOS. If it’s easy to test using an external boot drive, give it a try.

[mspace]

sekker wrote:
I like High Sierra as a nice MacOS. If it’s easy to test using an external boot drive, give it a try.

Thanks. A better choice than Mojave if I want to not deal with 64 bit only right now?

[AllGold]

No, Mojave is fine for that, too. It's Catalina that doesn't support 32-bit apps.