05-17-2011, 08:46 PM
My 13 year old son's Samsung "Intensity II" phone has a nasty little bug in the firmware that causes the phone to reset if he receives several text messages at the same time. And since he's 13, with a lot of friends, that happens rather often.
So Verizon is sending a 'replacement' of the same phone model to us. Again. This will be Phone #3. So in the online chat, I said
"Please also note on our record that if this replacement device does not resolve the problem, we will be formally requesting an alternate device under the terms of 15 U.S.C § 2301 , as a 'reasonable number of attempts' to resolve the problem were not successful."
I'll keep making them send phones.. perhaps one every two days. Perhaps they'll get sick of sending so many replacement phones and take pity on us (and themselves).
So Verizon is sending a 'replacement' of the same phone model to us. Again. This will be Phone #3. So in the online chat, I said
"Please also note on our record that if this replacement device does not resolve the problem, we will be formally requesting an alternate device under the terms of 15 U.S.C § 2301 , as a 'reasonable number of attempts' to resolve the problem were not successful."
I'll keep making them send phones.. perhaps one every two days. Perhaps they'll get sick of sending so many replacement phones and take pity on us (and themselves).