Would you do business with a company that sends you a revised quote for $0.55, when you already bought $20K worth of stu

[space-time]

you guys are missing the point. It's not about the money. it's about the trust in these guys. Like I said, we're very unhappy with their products and they KNOW THIS! Their CEO is supposed to stop by to "work things out".

The device in question was sent in for repairs on Nov 1st. Now finally they fixed it. That was 2 MONTHS, and we had to buy a replacement froma different vendor.

if I were them, I would do ANYTHING not to loose this business, but they don't seem to care. They're a small company and losing us would probably not be a smart move.

That being said, we decided long ago to not buy new stuff from them. It just amazes me how they behave.

Again, it's not about the money. Geeeeez. It's about the principle. What happend to the "customer is always right" rule?

[cbelt3]

space, alas, you're living in the wrong era.

"The Customer is Always Right" rule fell before the attack wave of MBA's that invaded American business culture in the 1980's. We haven't been the same since.

[C(-)ris]

In this day and age, there are good customers and bad customers. The idea is to keep the good ones that don't cause trouble and get rid of the bad ones that are a PITA. Best Buy is one of the bigger stores that practices this. They have termed some of their customers as "devil shoppers". Not saying this is true in your case, but it is a practice that is spreading.

Maybe the company makes more selling new units and isn't really interested in the repair business.

[mattkime]

>>What happend to the "customer is always right" rule?

You've never worked in retail. Some customers are raving lunatics.

Raving lunatics are not always right.

[OWC Jamie]

[quote mattkime]>>What happend to the "customer is always right" rule?

You've never worked in retail. Some customers are raving lunatics.

Raving lunatics are not always right.
And if it's after noon they've had liquid lunch to exacerbate the lunacy.

I had a vendor lower their mark-up from 30% to 15%, then 3 months call wanting to know why sales have dropped off.

Overseas (upper)management ?

[RAMd®d]

Yes, it would have been a nice touch if they had just tossed in the filter. But they didn't, regardless that they spent more money in time to give you a revised quote.

A few years back, I bought a beautifully grained .308 Remington heavy barrel 700BDL. Gorgeous. An impulse buy, suggested by a friend. As I headed for the exit, the sales guy dropped two boxes of pricey ammo in my bag.

But I recognized that he didn't *owe* me that ammo, nor was I entitled because of my purchase.

Yes, I shopped there again. But had I been sold a lousy firearm, received bad service or treatment, I'd have walked. The ammo was a nice touch, but *not* a deal breaker.

[ho'ard]

[quote prof]for 55 cents your post did seem alittle over the top but since it's actually 56 cents,
I'm totally with you on it ;-) Fsck 'em!!

LOL!

[ho'ard]

I just spent $2800+ to have some windows installed and capped with vinyl.
The guy wrote 10 windows on the estimate and it was obviously a mistake, should have been 11-- I didn't catch it until install day. Extra $40 to get the last window capped.
But he showed up, the window quality is decent, he didn't use my tenant's curtains to clean his shoes, and he actually agreed to come back and take care of a few spot problems with the capping (probably becasue the check hasn't cleared yet).
That puts him above most others out there on several counts.

So the question for you is-- is there a truly better alternative?

[mrlynn]

[quote billb]If one of my customers (who bought $20K of stuff) bitched about 55 cents difference between quotes they might not be a customer too much longer.
Course, my customers know I do fuzzy math (and so does Peachtree sometimes) (GIGO) so they just pay the smaller amount. :-)
I'm not sending another invoice out with a 42 cent stamp on it for 55 cents, and they know it.
First-class stamps are 41¢, not 42. Fuzzy math indeed!

/Mr Lynn