Comcast internet: "connection timeout"

[Gutenberg]

My Comcast internet connection has gone crazy. It won't accept my wpa password and keeps reporting a "connection timeout." That's on my computer, a MacBook Pro. My iPhone gets about .75 mb down and .30 mb up, when I am lucky. Mostly it works on cellular data. My iPad won't connect at all.

I'm guessing my modem is fried. Any other ideas?

Thanks, Gutie

[rgG]

Have you reset the modem? There is often a button you push and hold, or a paper clip slot or something. It would be worth a try. Do you have a router in the mix?

[Gutenberg]

Yes, I have done all that. I have plugged and unplugged and done the whole dance. The router is a Netgear. I have plugged and unplugged and punched all the buttons on it too. When you call Comcast tech support the mechanical lady recording says it will send a refresh message to the modem, and that worked a couple of times but no more.

Edit--I brought all three machines to work today and they all receive the signal here, so they are not the problem.

[OWC Jamie]

Went thru that after a lightning strike with cable and after modem replacements and replacing all the "defective cable with too many splices " a tech who liked climbing poles did something down the street and all the problems went away.

Same with DSL - the problem was down the street in a above ground box.

I think you just have to exhaust all the easy fixes with them first.

[Filliam H. Muffman]

Is it a Netgear cable modem with WiFi that you bought, or is it one that you are renting from Comcast?

What model is it?

Edit: looks like you did reset to factory defaults (deleted question)

Does it work when you are connected with an Ethernet cable?

[Gutenberg]

The Netgear is rented from Comcast, yes. I don't know the model.

Yes, I did get a strong signal when I connected to the modem directly with ethernet. So it might be the router that's fried?

[rgG]

Gutenberg wrote:
The Netgear is rented from Comcast, yes. I don't know the model.

Yes, I did get a strong signal when I connected to the modem directly with ethernet. So it might be the router that's fried?

I would strongly suspect the router. Do you have a friend who has a spare router lying around that you could borrow for a few days, to test?

[pdq]

Might as well set up a chair near your modem, grab a beer, take a deep breath and go ahead and call India. It's gonna be a long, aggravating process.

[Gutenberg]

Update--it's the modem. They're sending a new one. Comcast says they upgraded the service to my area and it wacked out my modem.