12-02-2009, 04:51 PM
Significant Complaint Details
Gain Saver
3900 Kilroy Airport Way, Suite 350
Long Beach, CA 90806
Contact: Steve Harper (sales manager)
Phone: (562) 216-7180
Complaint
Complaint Description - Posted 3/7/2009
Summary - purchased bad product, unable to get refund
Initial Complaint
I purchased a used G4 computer from gainsaver.com on which the CD tray did not open and the hard drive failed after only a few days of use. They authorized a return, but they offer only in-store credit, no refunds. The shipping is nearly half the cost of the original item, and I do not have faith in their merchandise, therefore it would be foolish to throw good money after bad and send the item back to them. I asked them instead for a full refund and they refused.
Resolution Sought
I would like a full refund for the item ($99) plus shipping ($33.74), for a total of $132.74
Additional Information
Date Problem First Occurred: 1/28/2009
Product or Service: they sell refurbished computers
Model Name or Number: Apple G4 powermac
Date Purchased: 1/16/2009
Order Number: GSV37314
Amount In Dispute: $132.74
Company's Response
Initial Response - Posted 3/11/2009 10:13:03 AM
Summary - Per the terms and conditions listed on the website the customer gets store credit.
Response
Per the terms and conditions listed on the website the customer gets store credit.
Consumer's Rebuttal
Rebuttal - Posted 3/16/2009 10:28:00 AM
I have already stated a full explanation as to why a store credit is not an adequate remedy in this case. This company is not responding to my specific request -- so far they are showing no interest in resolving this matter to my satisfaction.
Company's Final Response
Final Response - Posted 3/18/2009 11:27:00 AM
Per the terms and conditions the customer gets store credit
Gain Saver
3900 Kilroy Airport Way, Suite 350
Long Beach, CA 90806
Contact: Steve Harper (sales manager)
Phone: (562) 216-7180
Complaint
Complaint Description - Posted 3/7/2009
Summary - purchased bad product, unable to get refund
Initial Complaint
I purchased a used G4 computer from gainsaver.com on which the CD tray did not open and the hard drive failed after only a few days of use. They authorized a return, but they offer only in-store credit, no refunds. The shipping is nearly half the cost of the original item, and I do not have faith in their merchandise, therefore it would be foolish to throw good money after bad and send the item back to them. I asked them instead for a full refund and they refused.
Resolution Sought
I would like a full refund for the item ($99) plus shipping ($33.74), for a total of $132.74
Additional Information
Date Problem First Occurred: 1/28/2009
Product or Service: they sell refurbished computers
Model Name or Number: Apple G4 powermac
Date Purchased: 1/16/2009
Order Number: GSV37314
Amount In Dispute: $132.74
Company's Response
Initial Response - Posted 3/11/2009 10:13:03 AM
Summary - Per the terms and conditions listed on the website the customer gets store credit.
Response
Per the terms and conditions listed on the website the customer gets store credit.
Consumer's Rebuttal
Rebuttal - Posted 3/16/2009 10:28:00 AM
I have already stated a full explanation as to why a store credit is not an adequate remedy in this case. This company is not responding to my specific request -- so far they are showing no interest in resolving this matter to my satisfaction.
Company's Final Response
Final Response - Posted 3/18/2009 11:27:00 AM
Per the terms and conditions the customer gets store credit