10-25-2010, 09:10 PM
HI all, I had a Fedex envelope sent to me here in Singapore from Canada and it was late by 9-12 mins...can't remember. Now, Fedex won't refund the full amount, they want to take off the fuel charge, etc. so instead of $65, it would be $43.
My sister had gone to one of their reps here in Toronto and they are telling her to go back to the shop if she wants a full refund.
Last year, they were late with another envelope and they fully credited her credit card. Exact same situation but no balking around.
Any recourse? Chargeback on her credit card perhaps? Thanks.
My sister had gone to one of their reps here in Toronto and they are telling her to go back to the shop if she wants a full refund.
Last year, they were late with another envelope and they fully credited her credit card. Exact same situation but no balking around.
Any recourse? Chargeback on her credit card perhaps? Thanks.