10-26-2010, 12:55 AM
onthedownlow wrote:
That $65 wasn't earned in 12 minutes...how long did that envelope take to get to you? 24hrs? 48hrs? Canada to Singapore. I've had overnight shipments from Singapore to the middle of the U.S. come in just several hours - I wouldn't complain or expect a refund if it was an hour late, let alone ~10 minutes.
Unless is was absolutely time-sensitive, I could 'possibly' see your personal vendetta to get it all for free.
If I were FedEx I would probably just blow you off as a customer, unfortunately, and keep passing you down the line. lol
Whether or not it is time-sensitive is not the point. Don't you expect a company to honour its commitments?
http://fedex.com/us/services/options/mbg.html
"We offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays."