12-24-2010, 02:00 AM
That is one of my main checks for an online retailer.
# 1-800 phone number for customer support (not just ordering) and they actually have somebody answering the phone instead of a small shop depending on an answering machine.
# listed street address for returns (helps to see their storefront on Google Street view).
# ResellerRatings entry that is six months old.
# https order page that shows estimated shipping and handling costs before you enter the credit card number (sadly, lots of places fail this).
# 1-800 phone number for customer support (not just ordering) and they actually have somebody answering the phone instead of a small shop depending on an answering machine.
# listed street address for returns (helps to see their storefront on Google Street view).
# ResellerRatings entry that is six months old.
# https order page that shows estimated shipping and handling costs before you enter the credit card number (sadly, lots of places fail this).