05-17-2011, 10:54 PM
Every time I have to call one of The Giants Who Control My Electronic World (Verizon, Comcast, AT&T, etc.) I brace myself for the worst. But much to my surprise my last two interactions w/Verizon were terrific (altho I had contacted them for very different issues than yours).
I upgraded from my ancient Verizon flip phone to an iPhone and customized the new service package with absolutely no stress, all via telephone with a perfectly sane and curteous human being. The kids in the Verizon store I went to were clueless and surly. ("Uh, you want an iPhone? How come?" )
Then a couple weeks into the new iPhone contract I wanted to tweak the service package. Again, no problem, and the rep actually made the new package retroactive so I saved a bit of money. I know it's often the luck of the draw, but I really did get lucky.
And most surprisingly of all: the bills actually reflected what the reps promised.
I upgraded from my ancient Verizon flip phone to an iPhone and customized the new service package with absolutely no stress, all via telephone with a perfectly sane and curteous human being. The kids in the Verizon store I went to were clueless and surly. ("Uh, you want an iPhone? How come?" )
Then a couple weeks into the new iPhone contract I wanted to tweak the service package. Again, no problem, and the rep actually made the new package retroactive so I saved a bit of money. I know it's often the luck of the draw, but I really did get lucky.
And most surprisingly of all: the bills actually reflected what the reps promised.