08-25-2006, 06:02 PM
There is a huge anti-Apple ranter on this forum, I posted this a few days ago, before the battery recall.:
From this link.:
http://forums.macresource.com/read/1/152...msg-152728
"Thank You AppleCare!
Posted by: BigGuynRusty
Date: August 19, 2006 06:19PM
The Story.:
Received a call from Apple on the morning of 8/8, "we need your AC Adapter, and Battery from your 25 Month Old 14" iBook."
Little backstory, I had my AC Adapter replaced a few months ago when the DC cord and the plug got a divorce. It seems the replacement was 65 watt, not the 45 watt that the unit came with. Apple Labs wanted the AC Adapter, and my now always dead battery back.
I say, "Umm, Okay"
Actually there was a ten minute conversation with what I find out after a couple of questions is a fairly high-level tech at Apple Labs. He apologizes for someone sending the wrong adapter out a few months back. Gives me two Repair Order numbers, says the new stuff should be at my house by 8/28 at the latest.
8/9 0800 HRS (8:00 a.m. for you civilians) Two DHL boxes show up on my doorstep, actually fly over the fence and land with a solid thump on my porch!
New AC Adapter, and Battery are running fine.
8/9 Put old stuff in the DHL boxes, remove old shipping label, new return shipping label is underneath.
I read the instruction sheet, call 1-800-DHL-COME-GET-YOUR-PACKAGES, arrange for a pickup, they say the will be here after noon on 8/9!
8/9 1205 HRS (12:05 p.m. for the civies) DHL pulls up, grabs the boxes, says "Thanks!" and takes off.
8/10 DHL Tracking indicates that the packages arrived at Apple lab at 0730 HRS. (7:30 a.m. for the civilians)
Truly speedy!
Like all my dealings with Apple over the past two and a half decades!
Thanks Apple!
BGnR"
This is the level of Apple Customer Service I have received from Apple for over two and a half decades, most of that time as a certified Mac tech, supporting hundreds of Macs at a time, they have never disappointed me.
BGnR
From this link.:
http://forums.macresource.com/read/1/152...msg-152728
"Thank You AppleCare!
Posted by: BigGuynRusty
Date: August 19, 2006 06:19PM
The Story.:
Received a call from Apple on the morning of 8/8, "we need your AC Adapter, and Battery from your 25 Month Old 14" iBook."
Little backstory, I had my AC Adapter replaced a few months ago when the DC cord and the plug got a divorce. It seems the replacement was 65 watt, not the 45 watt that the unit came with. Apple Labs wanted the AC Adapter, and my now always dead battery back.
I say, "Umm, Okay"
Actually there was a ten minute conversation with what I find out after a couple of questions is a fairly high-level tech at Apple Labs. He apologizes for someone sending the wrong adapter out a few months back. Gives me two Repair Order numbers, says the new stuff should be at my house by 8/28 at the latest.
8/9 0800 HRS (8:00 a.m. for you civilians) Two DHL boxes show up on my doorstep, actually fly over the fence and land with a solid thump on my porch!
New AC Adapter, and Battery are running fine.
8/9 Put old stuff in the DHL boxes, remove old shipping label, new return shipping label is underneath.
I read the instruction sheet, call 1-800-DHL-COME-GET-YOUR-PACKAGES, arrange for a pickup, they say the will be here after noon on 8/9!
8/9 1205 HRS (12:05 p.m. for the civies) DHL pulls up, grabs the boxes, says "Thanks!" and takes off.
8/10 DHL Tracking indicates that the packages arrived at Apple lab at 0730 HRS. (7:30 a.m. for the civilians)
Truly speedy!
Like all my dealings with Apple over the past two and a half decades!
Thanks Apple!
BGnR"
This is the level of Apple Customer Service I have received from Apple for over two and a half decades, most of that time as a certified Mac tech, supporting hundreds of Macs at a time, they have never disappointed me.
BGnR