11-28-2013, 01:02 AM
DinerDave wrote:
A couple days ago, I noticed that our freezer had some frost on the
Packages in it. Odd, but temps were still holding, and I remember once
a while back the door was not perfectly shut due to shifting, but not
open enough to turn on light or activate the door ajar alarm.
Anyway, I shrugged it off since the temps were good.
Today, the temp was not good, and obvious thawing was happening.
Regular fridge compartment not holding either.
Called the dealer we purchased from, they gave a recommended
service to call. He was there in less than an hour, impressive, or lucky
as he was finishing one job and basically had to drive past to his next
appointment, so he took a peek. Compressor shot, need new.
Here starts the fun part. I was at work, so my daughter was home
to let him in. She did not have access to our records and couldn't verify
the actual purchase date for warranty
My wife was able to escape from work before me and came home to
Finish dealing with this. They ended up calling the dealer as we have
two weeks left on warranty. That covers the parts. We also purchased
an extended warranty from the dealer to cover labor.
But,.... The dealer is saying that THEY did not look at it first, labor
is not covered, it's voided.
The dealer gave us the name of the service to call!!!!
They did not say anything about them needing to look at it first.
Soooo, as of 5PM closing time today, we are unclear as to who will
fix the freakin fridge, and how it will be paid for.
Believe me, I will not let this go until they say, gee sorry, we handled this
Wrong, miscommunication we will cover all costs.
Currently, our LG Fridge, Bosch stove, microwave, dishwasher, clothes
washer, dryer , 46 in. Flatscreen, DVD, and outdoor grill all came from
this dealer. They can't be that stupid to pi$$ off a customer like us
because a salesman gave false info to us.
Bottom line, between coolers in garage and my walk in coolers and freezers
At work , we will be moderately inconvenienced, but the feast will
still be on at DinerDave's house tomorrow.
Dave
Considering your ability to relay clearly how the events unfolded, I have no doubt you'll be able to get this resolved fairly.