11-28-2013, 03:03 AM
Not trying to steal the thread but here's our recent experience with warranty repair.
The ice and water switch in the door on our Frigidaire Pro model went out 2 weeks ago, it stuck and well
my wife had what looked like glacier break off on the floor had to pull the plug to stop it. They had a
separate number for factory warranty and extended warranty. They contract through different companies
for each. They wanted me to agree over the phone that if it wasn't mechanical or electrical that I would be
responsible for the service call. I told them there's nothing else it could be and no I won't agree to that. She
said it could be abuse, I said excuse me it looks brand new and I could assure her there was no abuse. The
guy came out the next day and took a look, popped the trim off around the dispenser, took out a few
screws, pulled some plugs and popped in a small switch and was done in less than 15 minutes. He said, "I
don't have to approve the repair, these switches are so cheap we actually have sales reps giving them to
us". I looked up the part, $3 on eBay. I watched they guy do it, we only have 2 years left on our warranty,
I can change it out as easy as he did. I'm going to pick one up at Cashwell Appliance Parts in Charlotte one
day to have on hand because this switch is so cheaply made it not going to last long either. The little green
button sticks and works it's way out slowly. He said they've had kitchens flooded because of that little $3
switch. He suggested always leaving it on ice or crush so if it malfunctioned during the night it would
wake someone up.
Notice that the one lug appears to have gotten hot.
The ice and water switch in the door on our Frigidaire Pro model went out 2 weeks ago, it stuck and well
my wife had what looked like glacier break off on the floor had to pull the plug to stop it. They had a
separate number for factory warranty and extended warranty. They contract through different companies
for each. They wanted me to agree over the phone that if it wasn't mechanical or electrical that I would be
responsible for the service call. I told them there's nothing else it could be and no I won't agree to that. She
said it could be abuse, I said excuse me it looks brand new and I could assure her there was no abuse. The
guy came out the next day and took a look, popped the trim off around the dispenser, took out a few
screws, pulled some plugs and popped in a small switch and was done in less than 15 minutes. He said, "I
don't have to approve the repair, these switches are so cheap we actually have sales reps giving them to
us". I looked up the part, $3 on eBay. I watched they guy do it, we only have 2 years left on our warranty,
I can change it out as easy as he did. I'm going to pick one up at Cashwell Appliance Parts in Charlotte one
day to have on hand because this switch is so cheaply made it not going to last long either. The little green
button sticks and works it's way out slowly. He said they've had kitchens flooded because of that little $3
switch. He suggested always leaving it on ice or crush so if it malfunctioned during the night it would
wake someone up.
Notice that the one lug appears to have gotten hot.
Grateful11