Be a great Dad: The American Man's Scotch Pronunciation Guide (so you can tell them what you'd prefer)

[SteveG]

As the supervisor I was chatting with at Overstock.com customer support said in response to their thoroughly screwing up a simple one item order I made 6 days ago: "You have my sincerest apologies for any inconvenience caused you."
(He escalated it one notch, an inadequate response)
While you are jotting down a note to stay away from Esquire.com, may I suggest you add Overstock.com to that list)