05-23-2007, 12:23 PM
> I experienced no difference between "AT&T" and "Cingular".
I'll give Cingular this point: I had billing problems for two years with AT&T. They somehow had 2 account numbers for me and I ended up getting billed for a service that I wasn't using and sometimes getting bills for $0.00, followed by a bill for twice the normal amount on EACH account. I was calling every month to correct bills and to try to get them to cancel one of the accounts (each time, they assured me that the account was canceled).
Cingular resolved all of the issues with one phone call.
Since AT&T took over again, they've already f-ed up one of my payments (processed it as an electronic check and took out too much).
I'm pretty certain that things are going to decline rapidly with AT&T running the show again. They're not particularly competent. Having a monopoly doesn't provide much motivation to improve.
Luckily, T-Mobile shares most of the network and has most of the same phones.
I'll give Cingular this point: I had billing problems for two years with AT&T. They somehow had 2 account numbers for me and I ended up getting billed for a service that I wasn't using and sometimes getting bills for $0.00, followed by a bill for twice the normal amount on EACH account. I was calling every month to correct bills and to try to get them to cancel one of the accounts (each time, they assured me that the account was canceled).
Cingular resolved all of the issues with one phone call.
Since AT&T took over again, they've already f-ed up one of my payments (processed it as an electronic check and took out too much).
I'm pretty certain that things are going to decline rapidly with AT&T running the show again. They're not particularly competent. Having a monopoly doesn't provide much motivation to improve.
Luckily, T-Mobile shares most of the network and has most of the same phones.