01-07-2008, 09:26 PM
you guys are missing the point. It's not about the money. it's about the trust in these guys. Like I said, we're very unhappy with their products and they KNOW THIS! Their CEO is supposed to stop by to "work things out".
The device in question was sent in for repairs on Nov 1st. Now finally they fixed it. That was 2 MONTHS, and we had to buy a replacement froma different vendor.
if I were them, I would do ANYTHING not to loose this business, but they don't seem to care. They're a small company and losing us would probably not be a smart move.
That being said, we decided long ago to not buy new stuff from them. It just amazes me how they behave.
Again, it's not about the money. Geeeeez. It's about the principle. What happend to the "customer is always right" rule?
The device in question was sent in for repairs on Nov 1st. Now finally they fixed it. That was 2 MONTHS, and we had to buy a replacement froma different vendor.
if I were them, I would do ANYTHING not to loose this business, but they don't seem to care. They're a small company and losing us would probably not be a smart move.
That being said, we decided long ago to not buy new stuff from them. It just amazes me how they behave.
Again, it's not about the money. Geeeeez. It's about the principle. What happend to the "customer is always right" rule?