Posts: 13,419
Threads: 602
Joined: May 2025
Reputation:
0
They should just throw the lawsuit out, the claim is baseless. Their entire argument is based on the fact that because the cup they use is a 16oz cup that it should have 16oz of liquid in it when it is handed to the customer. Correct me if I am wrong, but the Starbucks menu does NOT state the ounces of liquid that are in the cup.
This is no different then when McDonalds or any other place that serves pop in a 16oz cup loads your soda with ice.
Posts: 52,205
Threads: 2,798
Joined: May 2025
Reputation:
1
In USA, the land of "Larger is Better", no one wants to buy a "small drink", so the merchants renamed those M, L and XL.
Correction:
In the USA, the land of "Larger is Better" most vendors still use Small, Medium, and Large, and sometimes Extra Large.
I deliberately used Medium, Large, and Extra Large, and mentioned language because Starbucks uses Tall, Grande, Venti, and Trenta (the last three being Italian) for the marketing reason you mentioned. Short is uncommon, it seems.
Not being a coffee drinker, I had to look up the last two sizes' names. I also learned s there are volumes in ounces assigned to the sizes. http://www.foodworldnews.com/articles/71...-means.htm
But fret not, many of us in the USA have no need for compensating and order Small without compunction.
Posts: 7,122
Threads: 727
Joined: May 2025
Reputation:
0
Sheesh. Of course you can't safely serve 16 oz of a hot drink in a 16 oz cup.
Remember that class action suit against Apple in the 90s for fudging on their monitor sizes? Not true: for decades, monitor sizes were based on the size of the CRT, but they got sued because the image was smaller than that. #$@*in' lawyers.
Posts: 31,030
Threads: 2,688
Joined: May 2025
sidenote: I thought all Starbucks switched to automated espresso machines, which took all human error, ergo "handcrafted," out of the equation. ???
Posts: 13,419
Threads: 602
Joined: May 2025
Reputation:
0
RAMd®d wrote:
In USA, the land of "Larger is Better", no one wants to buy a "small drink", so the merchants renamed those M, L and XL.
Correction:
In the USA, the land of "Larger is Better" most vendors still use Small, Medium, and Large, and sometimes Extra Large.
I deliberately used Medium, Large, and Extra Large, and mentioned language because Starbucks uses Tall, Grande, Venti, and Trenta (the last three being Italian) for the marketing reason you mentioned. Short is uncommon, it seems.
Not being a coffee drinker, I had to look up the last two sizes' names. I also learned s there are volumes in ounces assigned to the sizes. http://www.foodworldnews.com/articles/71...-means.htm
But fret not, many of us in the USA have no need for compensating and order Small without compunction.
That article is just reporting on cup sizes. Not on the amount of coffee in the cup. There is a distinct difference.
A sealed beverage in a container sold in a store will list the fluid ounces of the liquid inside, not the fluid ounces the container can hold. My 20oz bottle of pop holds 22oz of liquid when full to the brim, but it is not full when you buy it and since it is sealed and sold by volume you are told how much liquid is inside.
The cups that a restaurant uses are not sealed and are printed with the volume of the container(sometimes). The beverages are sold as a named size, not as a set amount of liquid in the container. Just like with a bar serving beer, your pint glass you get doesn't have a full 16oz of beer in it.
Posts: 4,622
Threads: 515
Joined: May 2025
I understand all the stuff about it being a cup, not being sealed...but something changed. I've, many times, been served a cup with a quarter of it missing..a quarter. And if you're buying drinks with shots..who is to say if you're getting anywhere near what shot is usposed to be..
Posts: 16,917
Threads: 1,500
Joined: May 2025
Reputation:
0
mrbigstuff wrote:
sidenote: I thought all Starbucks switched to automated espresso machines, which took all human error, ergo "handcrafted," out of the equation. ???
the pull of espresso is automated. baristas hand pour milk and control its steaming. the steam wand shuts off at an automated temperature though we can, and frequently do, change that according to a customer's preference.
Posts: 16,917
Threads: 1,500
Joined: May 2025
Reputation:
0
Kraniac wrote:
I understand all the stuff about it being a cup, not being sealed...but something changed. I've, many times, been served a cup with a quarter of it missing..a quarter. And if you're buying drinks with shots..who is to say if you're getting anywhere near what shot is usposed to be..
if ¼ is missing send it back! the barista mispoured the milk. sometimes the espresso machines get out of sync and the shots are short (or even long!) but it wouldn't account for ¼ of the drink missing. when a new employee hands me a drink (for drive through) that feels light i'll take the top off and check it. way too much foam gets sent back for a remake. it does happen. hopefully it's caught before it reaches the customer and the new hire gets a "coaching opportunity."
btw, i'll also send it back if it's way too heavy for a cappuccino. they are supposed to be mostly foam.
Posts: 16,917
Threads: 1,500
Joined: May 2025
Reputation:
0
RAMd®d wrote:
I deliberately used Medium, Large, and Extra Large, and mentioned language because Starbucks uses Tall, Grande, Venti, and Trenta (the last three being Italian) for the marketing reason you mentioned. Short is uncommon, it seems.
actually, the Starbucks naming conventions are not for the marketing reasons mentioned. it's more about legacy. when starbucks began it was just one store that sold whole bean coffee. they served brewed coffee in two sizes: short and tall. i imagine those guys thought they were being cute. when schultz came in he thought customers would want a larger size and grande was added. with the expansion into espresso drinks Venti came into the picture. Trenta has only been around for about three, maybe four years and is only for iced teas, brewed coffee and a cold beverage called refreshers. the size names are part of the company's legacy and that's why they are still in use. it's a branding thing. though it's not listed on our menu boards, hot drinks are still available in a short. just ask. it's an 8oz cup.
Posts: 3,997
Threads: 123
Joined: Aug 2022
billb wrote:
that " entitled customer base" probably expects a whole gallon of gas at the gas station and a whole gallon of ice cream in their gallon containers too.
They won't stop standing in line for over-hyped, over-priced "coffee" though.
Bingo, that pretty much sums it up perfectly.
|
