VOIP . . . oy!

[modelamac]

911 using VoIP works, but you just have to "register" to get the same function as with a land line. The registration sends your data to the system that provides the Police/Fire folks with the geographical info when 911 is dialed.

[shadow]

Been with VoicePulse for 2 1/2 years - only one outage I can recall.

It was a Sunday morning and I submitted an issue to Tech Support. I got a call on my cell phone a few minutes later from an engineer and the issue was fixed within 30 minutes.

They don't spend all their money on marketing or gimmicky specials/give-aways; they focus on providing a solid, inexpensive product with great features. Based on their ratings at dslreports.com, it shows.

[shadow]

As far as 911/e911 goes, your provider should take care of forwarding your information to the appropriate databases, although you may have to fill out an online form with them before they will start the process.

Once you are told that 911 has been activated, you will want to test it to make sure that the proper information comes up.

I called the State Police to ask how to test 911 and they forwarded me to the local Emergency Operations Center who said to just call 911 and immediately identify the call as "non-emergency". NOTE: The procedure for your local area might be different. Contact your local law enforcement for guidance.

At that point, I explained I needed to verify that the proper contact information was being displayed. The operator asked me for my phone number and address, which matched what she was seeing on the screen. She also added our cell phone numbers in the notes for our record, just so they have alternate call-back numbers.

[Fritz]

I've been with SR for about a year and a half. I'd give them a B at best.

I may go FiOS this year as both SR and OptOnline are suffering a downward slide in reliability and speed.

[elmo3]

[quote mattkime]do you have any idea how good it feels not to have a monthly phone bill?
That is an extremely good point. We used to have two lines at $54/month; we now have one Sunrocket line at...$0/month. I paid two years in full for $199.

The world of cell phones has changed the dynamic. We *will* have cell phones, so why the heck did we keep that second land line around anyway? As far as reliability--well, again, even if the Sunrocket went down, we still have cell phones.

[elmo3]

[quote Fritz]I've been with SR for about a year and a half. I'd give them a B at best.

I may go FiOS this year as both SR and OptOnline are suffering a downward slide in reliability and speed.
Maybe it's all your broadband provider and has nothing to do with SR?

I experienced some issues for the first few months with SR, but they took care of everything. One issue was a bad gizmo, which they didn't hesitate to replace.

And the number porting went fast and flawlessly.

[h linamen]

Like Elmo, we paid $199 for two years at SunRocket. Free long distance included. We have had great service thus far - about 5 months I think. First week or two we had issues, which Sun Rocket corrected by resetting our "gizmo". How can you beat less than $9 a month for full service, including long distance calls..... and we now have caller I.D. which we never had previously.

[Fritz]

I wish I could blame opt, but all tests lead to SR. There have been many other probs with SR.
Actually, they were better thee first year. So much so, that I had my wife get it for her office. But this 2nd year they have been very inconsistent. Dropped calls, echo, noises, very slow connects.
That's why I'm thinking that FiOS, everything from 1 provider would eliminate any "conflicts ". Money is more or less the same, giant conglomerate is more or less the same too.

[mspace]

Update . . .

Thanks all for the input.

It was between VoicePulse and SunRocket. I went to VP site, looked good, but they do everything via email. Considering the email glitch I'm trying to fix right now and the fact that talking to a human is good at times (even if they're hard to reach) makes a difference to me.

I called SR a couple of times to check equipment, etc. Got through easily each time. Got to tech support easily each time. I know that may not always be the case, but so far, so good.

Went with SR. Got and extra 3 months free on the Annual plan via this link-
https://www.sunrocket.com/sign_up/linkshare_entry.do?&chn=5&partner=ls&siteID=RYJUHpbs9rs-eg41ys4JudpVjU190ET4vg

[graylocks]

911 works fine with voicepulse. i called and verified it a few months ago.

really check the reviews and forum posts at dslreports. vonage and sunrocket have their own forums because users have probs. voicepulse users rarely post because, well, we don't really have many problems...

my monthly bill is $15.39. i don't come even close to using the 200 long distance minutes. if i did, i'd simply use some of the 8,000 rollover minutes i have with cingular.