Web site peeve

[Fritz]

Are you less likely to buy from a site that can't be bothered to show an address or contact number?

[hal]

That's my very first test - they absolutely MUST have an address - a street address before I would even consider testing further.....

[volcs0]

Never occurs to me to check. I do 95% of my buying from Newegg and Amazon. I have no idea if they publish an address or phone number.

[rjmacs]

It's at best sloppy, and at worst deeply shady, not to list your business' official address and functioning contact info on your website.

[M A V I C]

Totally depends on what I'm buying. For some SaaS solutions, I know they're often made up of people based all over the world and thus don't have a single address. Plus they may all work out of their home and I wont hold that against them. As long as the service works well, has good reviews/recommendations... I don't have much of an issue. I can generally tell the difference between the website of a fly-by-night scam and a proper business.

For buying physical goods, I do prefer to know where they're based.

[space-time]

supposed I buy a $1 item from meritline and I pay with paypal, I am not going to check whether or not meritline lists the address/phone on their web site. Not worth my time

[Filliam H. Muffman]

That is one of my main checks for an online retailer.

# 1-800 phone number for customer support (not just ordering) and they actually have somebody answering the phone instead of a small shop depending on an answering machine.
# listed street address for returns (helps to see their storefront on Google Street view).
# ResellerRatings entry that is six months old.
# https order page that shows estimated shipping and handling costs before you enter the credit card number (sadly, lots of places fail this).