Apple Repair shop versus Dell's

[kap]

Why does Dell require its customers to send their laptops to Dell repair shops without the HDs and batteries attached while Apple does not? Just curious.

[Racer X]

what do they do when the problem is the drive?

[kap]

An acquaintance twice had problems with the HD on his laptop. Dell just sent the replacement. I assume that'd be more economical than paying a technician to fix the problems.
Is anyone here concerned about personal privacy when you have to send in your Mac for repair?

[timg]

I don't know why they require it, but taking the HD out of a typical Apple laptop is much harder than taking the drive out of a Dell.

[Filliam H. Muffman]

It could be that if the problem is not HD related, they do not want to worry about the drive getting damaged in transit and getting sued for data loss.

[C(-)ris]

Batteries weigh a lot. I bet they save a bit on shipping if you leave them out.

[mrbigstuff]

batteries can be considered hazardous cargo in some instances, but I would doubt that reason in this case. in short, i don't know...