OT: Fedex Does Not Honour Their Guarantee?

[IronMac]

HI all, I had a Fedex envelope sent to me here in Singapore from Canada and it was late by 9-12 mins...can't remember. Now, Fedex won't refund the full amount, they want to take off the fuel charge, etc. so instead of $65, it would be $43.

My sister had gone to one of their reps here in Toronto and they are telling her to go back to the shop if she wants a full refund.

Last year, they were late with another envelope and they fully credited her credit card. Exact same situation but no balking around.

Any recourse? Chargeback on her credit card perhaps? Thanks.

[Carnos Jax]

Is it possible to try another customer service rep on the phone?

[hal]

escalate

[space-time]

well, 9-12 minutes late is not that bad

they could have lost your envelope...

or Tom Hanks would have delivered it after what, 4 years?

[IronMac]

She's sent an email off to customer service asking for an explanation. Unfortunate but she's not very confrontational. I know someone else who'd be calling one of the VPs on the carpet by now...

9-12 mins is very good but they're the ones saying that if it's even 60 seconds late you get a refund. If you can't walk the talk...

[SDGuy]

9-12 minutes late? - why even bother complaining about this, nothing better to do?

[artie67]

I yield to "jimmypoo". Git a life. You wasted more than 9-12 minutes of our time with this karp.

[macphanatic]

If you have documentation of the guarantee, scan it and the receipt to Fedex asking for a refund based upon the guarantee. If that doesn't work, you could always take them to small claims court. Pretty sure that they won't show up for $65 lawsuit.

[C(-)ris]

macphanatic wrote:
If you have documentation of the guarantee, scan it and the receipt to Fedex asking for a refund based upon the guarantee. If that doesn't work, you could always take them to small claims court. Pretty sure that they won't show up for $65 lawsuit.

Would be fun to see the look on some drivers face when you have a sheriff seize the front tire off one of their trucks as payment, or a conveyor belt in the middle of distribution.

[IronMac]

SDGuy wrote:
9-12 minutes late? - why even bother complaining about this, nothing better to do?

You ever earn $65 for 12 mins? No? Neither do I.