12-03-2019, 02:05 PM
Over a week ago I purchased from Amazon two small and inexpensive items from different third-party vendors with the items "fulfilled by Amazon". Both were shipped in the same package and Amazon marked them as "Delivered" the instant that Amazon fulfillment dropped it off at my local USPS post office. This is obviously wrong.
The post office has so far failed to deliver the package after USPS tracking indicated "Nov 23, 2019: USPS in possession of item" followed by "In Transit to Next Facility" with the last update with this message on Nov 27. Another package from Amazon containing the third item on that same online order arrived to the post office on Nov 23 and was delivered by my local USPS carrier that morning. (That other package had also been marked by Amazon as Delivered the instant the package hit the post office.)
Is my next step to contact the post office and get them to update the tracking to Lost or Thrown in a Ditch? I presume that their computers are aware that my package is in limbo.
Should I reach out to Amazon and try to convince them that my package was not delivered. I see no online interaction path via the Amazon Orders page to suit my situation. According to them the package was delivered so I need to "Return or Replace". I don't see a way for me to communicate that the package was not delivered and that the tracking backs me up on this. The two items were from different vendors so I'd need to contact them individually.
The post office has so far failed to deliver the package after USPS tracking indicated "Nov 23, 2019: USPS in possession of item" followed by "In Transit to Next Facility" with the last update with this message on Nov 27. Another package from Amazon containing the third item on that same online order arrived to the post office on Nov 23 and was delivered by my local USPS carrier that morning. (That other package had also been marked by Amazon as Delivered the instant the package hit the post office.)
Is my next step to contact the post office and get them to update the tracking to Lost or Thrown in a Ditch? I presume that their computers are aware that my package is in limbo.
Should I reach out to Amazon and try to convince them that my package was not delivered. I see no online interaction path via the Amazon Orders page to suit my situation. According to them the package was delivered so I need to "Return or Replace". I don't see a way for me to communicate that the package was not delivered and that the tracking backs me up on this. The two items were from different vendors so I'd need to contact them individually.
